Gwen LXD - My Projects

Product Training

(Articulate Storyline)

Redesigned a text-heavy, low-performing training (25% completion) into a role-based, interactive learning experience to improve product knowledge and sales performance.

Impact: Achieved 98% completion, 4.9/5 satisfaction, and +35% increase in product sales (exceeding target).

Role: End-to-end (Project Lead, SME, Instructional Design – ADDIE, Storyline development)
Audience: 900+ internal & external sales staff
Tools: Articulate Storyline, Miro, Veed.io

View ADDIE Process

Experience the Training Module

Customer Service Training

(Articulate Storyline)

Designed an immersive, scenario-based learning experience to address low customer satisfaction (57% vs 85% target) by improving frontline service behaviors.

Impact: Achieved 100% completion and pass rates, 4.9/5 satisfaction, and +18% increase in customer service scores (exceeding target).

Role: End-to-end (Project Lead, SME, Instructional Design – ADDIE, Storyline development)
Audience: 60 customer service staff & supervisors
Tools: Articulate Storyline, Adobe XD, Vyond, Miro

View ADDIE Process (Detailed)

Experience the Training Module

Product Training - Dutch

(Articulate RIse)

Developed the first just-in-time, smartphone-friendly learning solution to address the lack of training accessible while performing duty in-store, enabling learning at the point of need.

Impact: Enabled on-the-job learning, faster product knowledge access, and improved training scalability across retail teams.

Role: End-to-end (Project Lead, SME, Instructional Design – ADDIE, eLearning development)
Audience: +650 Shop floor & customer support staff
Tools: Articulate Rise, Miro, Veed.io, AI localization

Experience the Training Module

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